Shipping and Returns

Shipping rates

Shipping to New Zealand urban areas is $6 - orders over $150 qualify for free urban shipping.

Shipping to New Zealand rural areas is $10 - orders over $200 qualify for free rural shipping.

Shipping to Australia is $20.

We endeavour to ship orders within 1-2 working days and will update you if there are any delays to your shipment. If an order is super urgent, please let us know! There's a human sitting in front of this computer, so I get that sometimes things have to happen ASAP. 

Talk to me via Facebook messenger, Instagram DM or at hello@jubel.co.nz.

 

International shipping

International shipping (outside NZ and Australia) starts at NZ$19.61 and varies depending on weight of your order. If your region can't be selected (yet), please send me a message with your location and I can let you know your shipping rate ASAP! 

International shipping is untracked unless stated otherwise - unfortunately this means that we can't assist you should your parcel go missing as we can't request a status update from the carrier. If you would like pay extra to have your shipment tracked - no problem! Please get in touch.

 

Returns policy

Hopefully this won't be needed very often! If you're unhappy with an item you purchased, please get in touch before sending it back. We can discuss return address, time frames, and resolutions.

Item must be in resellable condition, this means not used, worn, or washed. 

We can issue a refund or exchange, but please bear in mind that shipping cost is your responsibility (unless we mucked up your order, then it's on us obviously!).

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